CCISD bungles Special Ed busing

While parents fully expected the buses to be running late at the beginning of the school year, Special Ed parents did not expect their children’s bus routes to be completely deleted. But that’s exactly what happened over at CCISD, affecting 285 students. As of August 22, 95 Special Ed students did not have transportation.

Where do we even begin?

Superintendent Dr. Greg Smith sent an email to the entire district. Apparently, the Special Ed routes were complete in July, so the employees skipped off to their vacations. Somehow, between July and August 14, the bus routes magically disappeared from CCISD’s systems.

Human error or software error?

In his email to parents, Dr. Smith stated that the district is not sure if this was a human error or software error. No matter what it is, CCISD needs to figure it out. We’re betting it was a combination of human error and software error when CCISD migrated to its new busing route information system within Skyward. It could be a combination of these scenarios:

  1. The migration was handled poorly, with fields not being properly matched in the systems.
  2. The routes were not backed up properly, and during the migration, the poor matching or sloppy preparation erased the routes.
  3. The bus routes were backed up, but CCISD’s disaster recovery and backup failed.
  4. CCISD does not have adequate disaster recovery and backup coverage.

No matter how you look at it, it makes the Chief Technology Officer, Robert Bayard, look like he was asleep at the keyboard.

And why was it the Special Ed routes?

We know that CCISD couldn’t purposely be targeting Special Ed students after everything that’s happened. But it’s just another example of CCISD’s incompetence and carelessness that has trickled down to affect Special Ed students negatively. It was an accidental failure, but one that the Special Ed students don’t need. If anything, CCISD should be hyper-conscious of how it treats its Special Ed students.

CCISD’s “domino effect”

Well, where have we heard about a “domino effect” before? Oh, that’s right, Chief Communications Officer Elaina Polsen used that phrase to describe the mess the SBAC made. CCISD seems to cause a lot of “domino effects” with its carelessness. In this case, it managed to lose all the Special Ed bus routes and cause confusion, and the real domino effect was on the Intermediate School children. They’re the last ones to be bused home, and many of them were left waiting for nearly an hour for transportation as late as Friday, according to reports from parents.

CCISD sure knows how to start the school year off on the wrong foot. If any parents of the 95 students who did not have busing are reading this, please let us know if you did, in fact, receive information as promised on Sunday about your child’s transportation.

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